Reference

What You Agree to When You Use 8dj8

These terms set out the rules that govern your account, your transactions, and your use of every part of this platform.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
8dj8 What You Agree to When You Use 8dj8
POLICY HANDLING STANDARDS

How We Manage Terms and Account Integrity

Our approach to these terms is built around transparency at the account level. We document every deposit, withdrawal, and wallet verification step so that if a dispute arises, both sides have a clear record to reference. Wallet transactions via bKash, Nagad, and Rocket are logged against your account ID and timestamp. We retain account records for as long as required by the conditions that apply to your region. You can request a summary of your account activity through the account settings page at any time.

Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account with a timestamp — available to you and referenced in any dispute process.

Account Security

Your account is protected by OTP verification at login and at withdrawal. We do not process payouts to wallets that are not verified against your registered account.

Data Retention

We hold your account and transaction data for the period required under the conditions applicable to your region — no longer and no shorter than that.

Requesting Changes

To update your registered wallet number, name, or contact details, raise a request through account settings — our team verifies identity before any change takes effect.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how they apply to your account, our support team handles term-related queries directly. You can reach us through live chat from your account dashboard, by email through the contact form in your account settings, or via the mobile support link available in the app. We aim to respond to terms and account queries within one working session — response times may vary depending on query volume.

Live Chat Start a chat from your account dashboard for real-time help with terms questions, account conditions, or eligibility concerns.
Email Support Use the contact form inside your account settings to send a written query about specific clauses, withdrawal conditions, or account status.
Mobile Support Link Access the support channel directly from the mobile app — tap the help icon in the menu to raise any terms or account issue on the go.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply. If your question is not covered here, use the live chat or contact form in your account settings.

Yes. These terms cover all wallet transactions regardless of method. Specific processing conditions for each wallet are shown inside your account during the deposit or withdrawal flow.

We publish updates to this page before changes take effect. Continued use of your account after a revision means you accept the updated terms. We do not apply changes to activity that occurred before the publication date.

We may suspend or close your account depending on the nature of the breach. Any pending withdrawals at the time of suspension are handled according to the conditions set out in the account closure section of these terms.

You can request account closure through the account settings page. Withdrawal of any remaining wallet balance must be completed before closure is finalised. Contact support if you need assistance with this process.

The terms apply equally to all accounts. However, access to certain features depends on your location and local law. Eligibility is determined at account level based on the region you registered from.

Raise a dispute through live chat or the email contact form in your account settings. Include your account ID and the relevant transaction reference so we can review the specific case.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.